Shipping Policy:
We will only ship to addresses provided in the billing address or shipment address provided during your purchase.
Please ensure correct addresses and reachable phone number are provided when completing your order.
We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.
We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.
All re-delivery of goods to you will be charged for an associated shipping charges which will be disclosed upon request for a second delivery attempt.
Change In Shipping Address
If you have any request for changing of shipping address, please email us at hello@frelsi.com.my within 12 hours upon your order submission.
If request of change in shipping address is made after 12 hours upon order confirmation, customers will be responsible for any associated shipping charges.
Shipping Time
It typically takes between 2-5 working days for West Msia and 4-14 working days for East Msia for goods to arrive at your destination.
The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.
Tracking Number
Once goods leave our warehouse and picked up by our shipping partner, the tracking ID for the package will be communicated to you via email.
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