Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
No Risk
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable good. Our aimed is to ensure our customers’ satisfaction on our products.
If there are products defect when you receive the item, you can contact us via email.
Please refer to conditions below.
Return & Refund
Our deodorant is 100% natural. If you are sensitive with our deodorant, drop us an email within 7 days after receiving the item to get a full refund.
**It is only applicable for 100ml deodorants and on your first purchase only.
The photo/video evidence that clearly supports the reason for return & refund is required.
Resend
We believe in our packaging. If you received the product with physical damage, drop us an email within 7 days after receiving the item to get a full refund.
We will arrange to resend to you.
**The photo/video evidence that clearly supports the reason for resend is required.
How to request for a refund:
- Email us at hello@frelsi.com.my
- Verify your order and provide us your details.
- We will Resend/ Return & Refund based on situation.
- For RETURN case, we will require you send back the products.
Shipping Policy:
We will only ship to addresses provided in the billing address or shipment address provided during your purchase.
Please ensure correct addresses and reachable phone number are provided when completing your order.
We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.
We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.
All re-delivery of goods to you will be charged for an associated shipping charges which will be disclosed upon request for a second delivery attempt.
Change In Shipping Address
If you have any request for changing of shipping address, please email us at hello@frelsi.com.my within 12 hours upon your order submission.
If request of change in shipping address is made after 12 hours upon order confirmation, customers will be responsible for any associated shipping charges.
Shipping Time
It typically takes between 2-5 working days for West Msia and 4-14 working days for East Msia for goods to arrive at your destination.
The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.
Tracking Number
Once goods leave our warehouse and picked up by our shipping partner, the tracking ID for the package will be communicated to you via email.
Our company reserves the right of final interpretation for the content hereinabove.
